Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Opened tickets and maintained documentation to track tickets through resolution.Managed the overall customer call queue to ensure timely response to incoming customer calls.Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.Diffused escalated customer situations while setting accurate expectations for issue resolution. Select any one of the beautiful resume templates on this page, and you’ll be presented with six color options and a big download button.Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction. Free Resume Templates: The Ultimate Collection for 2023 The best things in life are free.Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.
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